FaultFinder - Evolve Your Maintenance

Upgrade your property maintenance software with the world's largest boiler diagnostics database

Save Money, Save Time

FaultFinder is enabling housing providers to save on costs and improve resident satisfaction by reducing visits and increasing fix speeds.  
The streamlined diagnostic process means you can understand the issue before an engineer is dispatched. Increasing ‘first time fixes’ and eliminating unnecessary visits with 'soft fixes' performed by residents. 
FaultFinder offers significant efficiency gains for contact and maintenance teams while reducing resolution times for residents. 
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Visibility of Success

FaultFinder allows you to track fault reports from first notification to fixed. 
Customer service and maintenance management teams can:
> Receive resident created fault reports as they happen
> Perform an accurate and focused diagnostic triage
> Track parts fulfilment from ordered to fitted
> Assign contract engineers to attend 
Through a dedicated portal or by phone, dispatched engineers can:
> Feedback on visit outcomes and report on parts fitted
> Request follow up visits and report additional faults
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Instantly Upskill Engineers

Equip your engineers with:
> A comprehensive symptoms questionnaire with over 800 diagnostic outcomes
> A diagnostic database of over 13,000 gas, electric and oil boilers.
> Over 7000 parts recommendations, including white box product options
> Regularly updated information on the latest boilers 
> Evolving database, soon to include air source heat pumps.

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‘We’ve seen increased value in each customer service call with succinct yet informative diagnostics.’

Adam - T Brown

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